- 1. Who we are
- 2. What personal information we collect
- 3. Why we use it, and our lawful basis (POPIA section 11)
- 4. Who we share it with
- 5. Cross-border transfers (POPIA section 72)
- 6. How long we keep it
- 7. How we protect it (POPIA section 19)
- 8. Your rights (POPIA sections 5, 23 to 25)
- 9. Complaints to the Information Regulator
- 10. Third-party links
- 11. Changes
1. Who we are
1.1 This Privacy Policy explains how Nhantsi Capital Trading (Pty) Ltd, registration number 2024/615022/07 (“Nhantsi Capital Trading”, “we”, “us”, “our”), processes personal information when you visit https://nhantsicapitaltrading.com (the “Website”), buy or claim our products, book mentorship, join our WhatsApp groups or otherwise contact us.
1.2 We are the “responsible party” under the Protection of Personal Information Act, 4 of 2013 (POPIA). This Policy is our notice under section 18 of POPIA. (Our separate Trading Journal app has its own privacy policy.)
1.3 Information Officer: Nqaba Nhantsi, Chief Executive Officer. Appointed on 1 January 2024 and registered with the Information Regulator on 12 November 2026, registration number 2026-071919. No Deputy Information Officer has been appointed; Nqaba Nhantsi is our only Information Officer.
| Contact the Information Officer | |
| nqaba@nhantsicapitaltrading.com | |
| Telephone / WhatsApp | +27 76 887 0951 |
| Physical and postal address | 277, Metropolitan Office Park, 281 Cape Rd, Greenacres, Gqeberha, 6001, South Africa |
2. What personal information we collect
| Where it comes from | What we collect |
| Buying a book, library volume or bundle | Name, email address, product bought, amount, payment reference and payment status (from Yoco). We do not receive or store your full card number, expiry date or CVV. |
| Free Wired to Trade e-book | Name and email address. |
| Free TradingView indicators (CFI step) | Name, email address, phone number, your CFI trading account number and your confirmation that you registered through our partner link.Through CFI’s partner portal we also receive reports about clients referred through our link (such as account details and trading activity), which CFI uses to calculate our rebates. |
| Trader personality test | Name, email address, your answers to the 28 questions and the trader type calculated from them. |
| Mentorship (free introductory call and paid mentorship) | Name, email address, phone number, chosen date and time, the message you write about what you want help with, notes of the call, the written mentorship terms we send you and, if you go ahead, payment records. |
| Live trading group sign-up | Name and email address, so that we can send your invite. You do not need a CFI account to join. |
| WhatsApp groups (buyers’ group and live trading group) | Your WhatsApp name, phone number and profile photo, and anything you post. Other group members can see these. |
| Contacting us | Your contact details and the content of your messages. |
| Using the Website | Technical data such as IP address, browser and device type, pages requested and time of request (in our hosting provider’s server logs). See our Cookie Notice. |
2.1 We do not ask for special personal information (such as health, religious or biometric information), ID numbers, bank details or your broker password. Please do not send these to us, including in WhatsApp groups or booking messages.
2.2 Our products are for adults. We do not knowingly collect personal information of children (under 18). If we learn that we have, we will delete it.
3. Why we use it, and our lawful basis (POPIA section 11)
| Purpose | Lawful basis |
| Deliver products you buy or claim (email download links, invites, test results) and keep records of the sale | Performing our agreement with you (s11(1)(b)); legal obligation to keep tax and accounting records (s11(1)(c)) |
| Process payments and handle refunds and complaints | Agreement (s11(1)(b)); legal obligation (s11(1)(c)) |
| Check eligibility for the free indicators (that you registered with CFI through our partner link) | Your consent (s11(1)(a)) and our legitimate interest in administering the referral offer (s11(1)(f)) |
| Book and hold the free introductory call, send written mentorship terms, and provide paid mentorship | Steps at your request before an agreement and performing the agreement (s11(1)(b)) |
| Run the WhatsApp groups and send product updates and support | Agreement (s11(1)(b)); legitimate interests (s11(1)(f)) |
| Send marketing emails or messages about our products | Your opt-in consent, or, if you are our customer, our own similar products with a free opt-out every time (POPIA s69) |
| Keep the Website secure, prevent fraud and misuse of downloads | Legitimate interests (s11(1)(f)) |
| Comply with law, regulators and court orders, and protect our rights | Legal obligation (s11(1)(c)); legitimate interests (s11(1)(f)) |
3.1 Direct marketing. We will only send you electronic direct marketing (email, SMS, WhatsApp) if you opted in, or if you bought from us and the message is about our own similar products. Every message will include a free way to unsubscribe. You can also opt out by emailing nqaba@nhantsicapitaltrading.com. We respect the timing and opt-out rules in section 11 of the Consumer Protection Act and its regulations.
3.1A Our free-resource, live-group and booking forms have an optional, unticked marketing box. We only add you to our marketing lists if you tick it. If you do not tick it, we use your details only to give you what you asked for.
3.2 Automated decisions. The trader personality test automatically calculates a trader “type” from your answers. It is a light educational profile only. It is not used to make any decision with legal effect on you, and it is not a suitability assessment or financial advice.
3.3 We do not sell your personal information.
4. Who we share it with
We share personal information only as needed for the purposes above:
- Yoco Technologies (Pty) Ltd (South Africa), our payment provider, which processes your card payment on its secure checkout.
- Netlify, Inc. (United States), which hosts the Website and stores order, lead and booking records (Netlify Blobs) and server logs.
- HighLevel, Inc. (LeadConnector) (United States), our customer relationship management (CRM) system, which stores contact details and tags (for example “buyer”, “free-book”, “trader-test”). Marketing tags are only added if you ticked the marketing opt-in box.
- A trusted email delivery provider, which may be located outside South Africa, which sends our emails (for example download links, invites and test results).
- A secure cloud file-storage provider, which may be located outside South Africa, which stores the files you download. Download links are personal and expire after a limited time.
- Google LLC (Google Fonts), because Website pages load fonts from Google’s servers, which means your browser sends your IP address to Google.
- Meta Platforms (WhatsApp), for the WhatsApp groups. WhatsApp’s own privacy policy applies.
- CFI (CFI Financial (Pty) Ltd (FSCA-authorised financial services provider, FSP No. 53711), and any other CFI group company that holds referred clients’ accounts, which may be located outside South Africa), only to the extent needed to confirm a referral (for example your CFI account number). We do not give CFI your test answers or purchase history. CFI is a separate responsible party for its own clients’ information.
- Our professional advisers (attorneys, accountants, auditors) under confidentiality duties.
- Regulators, courts and law-enforcement agencies, when the law requires it.
- A buyer or successor of our business, if the business is sold or restructured, subject to this Policy.
Our service providers act as “operators” under POPIA sections 20 and 21: they may only process your information on our instructions and must keep it secure and confidential.
5. Cross-border transfers (POPIA section 72)
5.1 Some of our service providers store or process information outside South Africa, mainly in the United States and the European Union, and in other countries where they or their sub-processors operate.
5.2 We only transfer personal information outside South Africa where the recipient is subject to a law, binding corporate rules or a binding agreement that provides an adequate level of protection substantially similar to POPIA (for example data-processing terms with standard contractual clauses), or where the transfer is necessary to perform our agreement with you, or you have consented.
6. How long we keep it
| Information | How long |
| Sales, payment and invoice records | 5 years after the transaction (Tax Administration Act, 28 of 2011; Companies Act, 71 of 2008) |
| Free-product leads, trader-test results and marketing contacts | Until you unsubscribe or ask us to delete them, and otherwise only for as long as we need them for the purpose for which they were collected. We review these records regularly and delete what we no longer need. |
| Mentorship bookings, call notes and written terms | For as long as needed to provide mentorship and deal with any questions or complaints; payment records as above |
| Support and complaint emails | 3 years |
| Opt-out records | For as long as needed to make sure we do not contact you again |
| Server logs | In line with our hosting provider’s retention, normally no longer than 90 days |
After this we delete, destroy or de-identify the information, unless the law requires us to keep it longer (POPIA section 14).
7. How we protect it (POPIA section 19)
We use reasonable technical and organisational measures, including HTTPS encryption, a third-party PCI-compliant payment page (we never handle card numbers), private file storage with expiring signed download links, server-side storage of secret keys, limited access for our personnel and written operator agreements. No system is perfectly secure. If we have reasonable grounds to believe your information was accessed by an unauthorised person, we will notify the Information Regulator and you as soon as reasonably possible (POPIA section 22).
8. Your rights (POPIA sections 5, 23 to 25)
You have the right to:
- know whether we hold personal information about you and ask for a copy (free of charge for your own information);
- ask us to correct, update or delete information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained;
- object to processing based on legitimate interests, and object at any time, free of charge, to direct marketing;
- withdraw consent at any time (this does not affect processing that happened before);
- not be subject to a decision based solely on automated processing that has legal or similarly significant effects on you;
- complain to the Information Regulator.
To use these rights, email nqaba@nhantsicapitaltrading.com. We may ask you to verify your identity. You may use the Regulator’s forms (POPIA Regulations Form 1 for objections and Form 2 for correction or deletion), but you do not have to. Requests for records under PAIA follow our PAIA Manual. We will respond within a reasonable time, normally within 30 days.
9. Complaints to the Information Regulator
Please contact our Information Officer first. You may also lodge a complaint with the Information Regulator on POPIA Form 5:
| Information Regulator (South Africa) | |
| Website | https://inforegulator.org.za |
| Online complaints (eServices portal) | https://eservices.inforegulator.org.za |
| POPIA complaints email | POPIAComplaints@inforegulator.org.za |
| PAIA complaints email | PAIAComplaints@inforegulator.org.za |
| General enquiries | enquiries@inforegulator.org.za |
| Telephone | 010 023 5200 |
| Physical address | Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 |
| Postal address | P.O. Box 31533, Braamfontein, Johannesburg, 2017 |
10. Third-party links
Our Website links to other sites (Yoco, CFI, TradingView, WhatsApp, Skool). Their privacy policies apply when you use them.
11. Changes
We may update this Policy. The effective date above shows the current version. We will tell customers about material changes by email.